Duties and Responsibilities
Serve as the point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Organize production plans and timing with customer
Assist Operations team with scheduling of customer raw materials and outbound shipments
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities
Assist with challenging client requests or issue escalations as needed
Qualifications
BA/BS degree in Chemistry, Engineering, Sciences, Business or Marketing
Minimum of 5-years’ experience selling Specialty Chemicals, Bulk Blending or Liquid Contract Manufacturing Services
The ability to organize a sales opportunity, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to meet customer needs
The ability to organize a sales opportunity, communicate and present to Operations teams to ensure a successful project start-up.
Proven ability to complete multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills
Working Conditions and Physical Requirements
Ability to lift up to 50 pounds periodically
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone.
Specific vision abilities required by this job include close vision requirements due to computer work.